To ensure a smooth, transparent, and professional laundry experience, customers are kindly requested to read and understand the following terms and conditions before handing over garments or other items to 365 Laundry.lk.

1. Garment Count & Verification

Customers are requested to carefully count and verify all garments/items at the time of handing over and collection, and cross-check them against the relevant invoice or receipt. Once the customer accepts and collects the items, the customer is considered to have confirmed the quantity.

2. Garment Condition & Natural Changes

365 Laundry.lk takes every reasonable precaution to maintain the quality and appearance of garments. However, we cannot accept responsibility for natural or pre-existing issues such as colour bleeding, discoloration, shrinkage, fading, loss of buttons, belts, buckles, ornaments, elastic slackness, or alterations to curtain rings and similar accessories that may occur during cleaning.

3. Stain & Spot Treatment

Our professional team will make every reasonable effort to remove stains and spots using suitable cleaning methods. However, complete stain removal cannot always be guaranteed, particularly for old, permanent, chemical, oil-based, or deeply embedded stains. Stains may be removed fully or partially. Any additional stain treatment process requested or required will be carried out at the customer's risk.

4. Special-Care Requirements

If any garment requires special handling, delicate treatment, specific cleaning methods, or has known sensitivities, customers must clearly inform our staff at the time of handing over. Where special treatment is requested, the cleaning process will be undertaken at the customer's risk.

5. Manufacturer Care Instructions

Due to operational requirements and processing procedures, 365 Laundry.lk does not guarantee compliance with individual manufacturer's washing, drying, ironing, or care-label instructions. The laundry will use professional cleaning methods appropriate to the nature and condition of the item, and the customer accepts responsibility for any manufacturer-specific limitations.

6. Personal Belongings

Customers are responsible for checking all pockets and removing money, jewellery, documents, electronic devices, keys, accessories, and other personal belongings before handing over garments. 365 Laundry.lk shall not be responsible for any personal items left inside garments or laundry items.

7. Payment Requirements

A 50% advance payment or full payment is required at the time garments/items are handed over, as applicable. 365 Laundry.lk reserves the right to delay, suspend, or refuse processing where the required payment has not been received within the applicable timeframe.

8. Claims & Complaints

Any claim relating to missing, damaged, or incorrectly processed garments/items must be reported to 365 Laundry.lk within 24 hours of collection. Claims submitted after this period may not be considered.

9. Limitation of Liability

In the event that a valid claim is accepted following an appropriate assessment, the maximum liability of 365 Laundry.lk shall be limited to the value of the cleaning service charged for the affected item, unless otherwise agreed in writing.

10. Assessment & Reimbursement

Where reimbursement is determined to be applicable following an investigation and assessment by 365 Laundry.lk, the approved amount shall be settled within 30 days from the date the claim is formally accepted and confirmed.

11. Collection of Completed Items

Customers must collect all completed garments/items within 15 days from the date of completion. Customers will be notified once their items are ready for collection. Items remaining uncollected after 15 days will be subject to a 25% additional surcharge.

12. Items Uncollected for Extended Periods

Any garment or item remaining uncollected for more than three (03) months from the date of completion may be considered for donation or other appropriate disposal. Once this period has elapsed, 365 Laundry.lk shall have no liability for any loss, damage, deterioration, or claim relating to such items.